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Why is Etiquette Important
88% of all Internet users in the U.S. use e-Mail
90% of those who use the internet at work use it for business e-Mail
e-Mail is the new medium of communication
Words can be misunderstood and poorly written
Tips for Professional e-Mail
Mind your manners
Watch your Tone – especially with words
Be Concise
Be Professional
Use Correct Spelling and Proper Grammar
Ask before you send an attachment
Wait to fill the “TO” email address
Do’s and Don’ts of Professional e-Mail
Do Know your organization’s email policy
Do think of the content before you write
Do make sure than the content is relevant
Do be polite
Do try to use humor sparingly
Do be Patient
Do include a signature
Do be careful when replying quickly
Do remember to delete anything unwanted when forwarding
Don’t reply when angry
Don’t keep unwanted mail on your server
Don’t type in CAPITALS
Don't OVER USE Punctuation
Don’t sent irrelevant messages
Don’t send large attachments
Don’t do chain letters
Don’t use an over elaborate signature
Don’t cc everyone in the company and all of your friends
Don’t mix business and pleasure
Why is Etiquette Important
88% of all Internet users in the U.S. use e-Mail
90% of those who use the internet at work use it for business e-Mail
e-Mail is the new medium of communication
Words can be misunderstood and poorly written
Tips for Professional e-Mail
Mind your manners
Watch your Tone – especially with words
Be Concise
Be Professional
Use Correct Spelling and Proper Grammar
Ask before you send an attachment
Wait to fill the “TO” email address 12 Tops to Better e-Mail
Be informal, not sloppy – make sure and follow standard writing protocol.
Keep messages brief and to the point
Use Sentence case
Use the bcc and cc appropriately
Do not use e-mail as an excuse to avoid personal contact
Remember that e-mail isn’t private
Be sparing with group e-mail
Use the subject field to indicate content and purpose
Don’t send chain letters or junk email
Remember that your tone can’t be heard in e-mail
Use a signature that includes all contact information
Summarize long discussions
Dale Carnegie (1888-1995) American Educator
“There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.” Speech or Writing? Spoken words seem to occur synchronously as it disappears; writing does not, the “visual grammar” seems to be the thought of body language, pause, rate, and tone.
Speech or Writing?
Spoken words seem to occur synchronously as it disappears; writing does not, the “visual grammar” seems to be the thought of body language, pause, rate, and tone.
E-Communication is immediate satisfaction, but can also be permanent
E-Etiquette
More than 1/3 of employees cross wires because their use of humor in an email has been misinterpreted
Companies must implement a code of email best practices for that organization and have effective training
Nearly 1 in 10 workers cross wires with clients or fellow workers because the email was sent to the wrong person
How to Handle e-Mail Overload
Use T-R-A-S-H
T- Toss it
R- Refer it
A- take Action now
S- Store it
H- Halt it from Coming in the first placed
Ask these Key Questions before Sending
Does this really need to be communicated?
Is email really the best way to communicate it?
Who really needs to know this?
What’s the most appropriate content?
How can I best help the recipient take action on this?
Tips to send a better e-mail
Use a subject line to summarize, not describe
Give your reader full context at the start of your message
When cc lots of people state why each person should care
Use separate messages rather than bcc
Make Action requests clear
Separate topics into separate emails
Edit forwarded messages
Make e-mail one page or less
Tips to send a better e-mail
Use a subject line to summarize, not describe
Give your reader full context at the start of your message
When cc lots of people state why each person should care
Use separate messages rather than bcc
Make Action requests clear
Separate topics into separate emails
Edit forwarded messages
Make e-mail one page or less
Why is Etiquette Important
88% of all Internet users in the U.S. use e-Mail
90% of those who use the internet at work use it for business e-Mail
e-Mail is the new medium of communication
Words can be misunderstood and poorly written
Tips for Professional e-Mail
Mind your manners
Watch your Tone – especially with words
Be Concise
Be Professional
Use Correct Spelling and Proper Grammar
Ask before you send an attachment
Wait to fill the “TO” email address
Do’s and Don’ts of Professional e-Mail
Do Know your organization’s email policy
Do think of the content before you write
Do make sure than the content is relevant
Do be polite
Do try to use humor sparingly
Do be Patient
Do include a signature
Do be careful when replying quickly
Do remember to delete anything unwanted when forwarding
Don’t reply when angry
Don’t keep unwanted mail on your server
Don’t type in CAPITALS
Don't OVER USE Punctuation
Don’t sent irrelevant messages
Don’t send large attachments
Don’t do chain letters
Don’t use an over elaborate signature
Don’t cc everyone in the company and all of your friends
Don’t mix business and pleasure
Why is Etiquette Important
88% of all Internet users in the U.S. use e-Mail
90% of those who use the internet at work use it for business e-Mail
e-Mail is the new medium of communication
Words can be misunderstood and poorly written
Tips for Professional e-Mail
Mind your manners
Watch your Tone – especially with words
Be Concise
Be Professional
Use Correct Spelling and Proper Grammar
Ask before you send an attachment
Wait to fill the “TO” email address 12 Tops to Better e-Mail
Be informal, not sloppy – make sure and follow standard writing protocol.
Keep messages brief and to the point
Use Sentence case
Use the bcc and cc appropriately
Do not use e-mail as an excuse to avoid personal contact
Remember that e-mail isn’t private
Be sparing with group e-mail
Use the subject field to indicate content and purpose
Don’t send chain letters or junk email
Remember that your tone can’t be heard in e-mail
Use a signature that includes all contact information
Summarize long discussions
Dale Carnegie (1888-1995) American Educator
“There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.” Speech or Writing? Spoken words seem to occur synchronously as it disappears; writing does not, the “visual grammar” seems to be the thought of body language, pause, rate, and tone.
Speech or Writing?
Spoken words seem to occur synchronously as it disappears; writing does not, the “visual grammar” seems to be the thought of body language, pause, rate, and tone.
E-Communication is immediate satisfaction, but can also be permanent
E-Etiquette
More than 1/3 of employees cross wires because their use of humor in an email has been misinterpreted
Companies must implement a code of email best practices for that organization and have effective training
Nearly 1 in 10 workers cross wires with clients or fellow workers because the email was sent to the wrong person
How to Handle e-Mail Overload
Use T-R-A-S-H
T- Toss it
R- Refer it
A- take Action now
S- Store it
H- Halt it from Coming in the first placed
Ask these Key Questions before Sending
Does this really need to be communicated?
Is email really the best way to communicate it?
Who really needs to know this?
What’s the most appropriate content?
How can I best help the recipient take action on this?
Tips to send a better e-mail
Use a subject line to summarize, not describe
Give your reader full context at the start of your message
When cc lots of people state why each person should care
Use separate messages rather than bcc
Make Action requests clear
Separate topics into separate emails
Edit forwarded messages
Make e-mail one page or less
Tips to send a better e-mail
Use a subject line to summarize, not describe
Give your reader full context at the start of your message
When cc lots of people state why each person should care
Use separate messages rather than bcc
Make Action requests clear
Separate topics into separate emails
Edit forwarded messages
Make e-mail one page or less